Customer service and conflict management are key areas when dealing within retail security. Squad Security goes to great lengths to ensure that our guards are confident in their own ability, their responsibilities in gathering evidence and the manner in which they go about their duties.
Our training programme by staff management implements a formal induction for new employees and a stringent review process to ensure that staff are proactive in helping prevent stock loss and ensuring a safe working environment.
Multi staff sites have a designated supervisor in charge of all day-to-day guarding. All contracts will be assigned a contract manager who will be responsible for maintaining standards and managing the expectations of the client.